Shipping, Tracking & Delivery
-
Due to the ongoing global situation, we are currently not able to ship our items to some countries. Please check our shipping page to view which countries we currently ship to and their estimated delivery times. All orders are processed and shipped normally, but slight delays are possible due to...
-
As soon as your order is shipped, you will receive an email with the tracking number so you can follow the parcel at your own convenience. Besides, you can always track the order on our website here, and if you have any doubts about the displayed tracking number status, feel free to contact us. ...
-
How long will it take for my package to be delivered?
We ship all orders within 24 hours, however, delivery times vary depending on the location. Please check our shipping page to view which countries we currently ship to and their estimated delivery times. All orders are processed and shipped normally, but slight delays are possible due to the car... -
When will the tax/customs be charged?
UNITED STATES Sales tax is a tax charged on the supply of goods and services. Conscious Items has no control over the tax rates of different countries. To abide by tax laws, we charge you the sales tax as part of the checkout process - this is on behalf of the local tax authorities whom we pay s... -
What should I do if my tracking number is not recognized on the carrier's website?
Please allow 48 hours for an update to be displayed on the tracking site. It can happen that carriers experience slight delays, and additional time is required for the tracking number to be updated. In case you have any concerns, or you can’t track your parcel even after a few days, please conta... -
My parcel is not moving or updating - What should I do?
Sometimes carriers experience a slight delay in updating tracking statuses. This can happen due to bad weather, holidays, customs checks, and backlogs. However, that doesn’t necessarily mean the package is not on the way to your address. Please allow additional 3-5 days for the tracking number t... -
I haven't received my order yet - Whom should I contact?
If you haven’t received the order within the expected delivery times, please reach out to us and we’ll check everything right away. In case the tracking number shows your parcel has arrived in your city, feel free to contact the post office for more information about the delivery. Please note t... -
My shipment was missing an item - What should I do?
Orders with multiple items are packed and shipped from our fulfillment centers based on stock availability. It can happen that one order is shipped in two, three, or four parcels. Please allow some time for all of your items to arrive. If you do not receive all your packages within the expected ... -
Where are your products shipped from?
Conscious Items is an online shop without a physical store location. Our craftsmen and our items come from different parts of the world, depending on the crystal. Most of our items are shipped from California or Tennessee, USA. However, if you are from outside of the US, your item might be shippe... -
The carrier tried to deliver the package but I wasn't at home, what should I do?
In case you weren’t at home on the delivery day, please contact the carrier right away. In most cases, they will try delivery on the next working day, or your parcel will be at the local post office/access point, ready to be picked up. If you have any questions or concerns, please contact us and... -
Do you ship to military addresses?
Yes, we do ship to APO and FPO addresses. When providing the shipping address at the checkout, please make sure to provide all necessary information. Each shipment to an APO/FPO needs the recipient's name, rank, unit, and the APO/FPO address with the ZIP Code. If you need any help in placing yo... -
If you haven’t received the order, and the delivery time stated on the shipping methods page is passed, please check the latest update in the tracking number. Sometimes carriers experience slight delays due to bad weather, holidays, customs checks, and backlogs, and an additional couple of days a...
-
The shipping is free for all orders with a value above $79 after the applied discount/voucher/special offer code, shipped only within the US. For shipping rates for other countries and US orders with a value below $79, please check here.