If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.
Error message
- Make sure you have inputted the correct details;
- Contact your bank to ensure there are no problems with the card;
- Please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or unsure about any of the below, just give us as much information as you can):
- What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X);
- What Internet Browser do you use (e.g. Internet Explorer 8, Firefox, Safari, Chrome);
- What payment method you were trying (e.g. PayPal, Visa);
- A description of the problem and what time the problem occurred;
- If you get an error message, please include it in your message to us.
Payment Declined
If your credit or debit card was declined, please check the following:
- Card expiry date;
- If your card billing address is different from the billing address you informed on checkout;
- If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.